Since the Internet now connects us to nearly everything as quickly as our bandwidth will allow, the expectations we have as information seekers have changed significantly. In today’s world, we want instant information and rely on collaboration with others to answer questions and solve problems. Even if what we find isn’t perfect, it is often “good enough”.
Perhaps in response to this new frontier of user expectations, Wikipedia provides a collectively built information resource that covers almost every topic. Of course we assume that anything formed by committee will be imperfect throughout its development, but eventually, individual contributions will be merged into a single, superior idea that represents the collective wisdom of the group. The trouble with using an information resource that is maintained under this model is that information stays in a constant state of development, never quite stabilizing into a final version or “truth”. In addition, each version can be manipulated by any contributor, creating what Stephen Colbert has labeled “wikialty” or a reality that is created simply because a number of people have agreed upon it (Colbert, 2006).
But isn’t this the evolving nature of all information? Crovitz and Smoot (2009) indicate that Wikipedia’s malleability mimics the research process itself. When we consult a traditionally published encyclopedia, we find well-researched articles, authored by experts, but which provide information that is only factual as of the date the words were printed on the page. Depending on the time elapsed and events that may have occurred since, this trusted, authoritative print resource may no longer provide the best information on a given topic. And unlike Wikipedia, it’s probably not free, accessible, searchable, and filled with hyperlinks to related information.
Because today’s information seekers tend to expect instant answers, Wikipedia’s evolving nature can actually make it a better entry point for researchers on some topics, especially those related to recent events. Crovitz and Smoot (2009) describe an example in which Wikipedia contributors were able to collaboratively compile information about the Virginia Tech shooting of 2007, beginning with a short entry on the morning of the event and developing into a detailed article with over 5000 words and 127 references. If researchers are concerned with the credibility of the information contained in the article – and they should be – they can view the article’s revision history page and check the primary sources listed in the references (“Wikipedia: Virginia Tech massacre”) to evaluate whether the article is factual, unbiased, complete, and supported by other research. If not, then at least Wikipedia has provided a starting point for additional research, and in my view, that makes the work of its many contributors worthwhile.
If using Wikipedia as a secondary source has value, then why is it sometimes banned from use by educators? I believe that this same shift in user expectations may be to blame. Students expect instant answers and go immediately to the Web. They search Wikipedia (or Google, which often leads them to Wikipedia) and consider the first information they find to be good enough. It is no suprise that on the basis of what they see in their students' papers, many teachers have come to doubt the quality of the information that Wikipedia provides. Much of Wikipedia's information is “under construction” but students have accepted it as the beginning and end of their research.
Rather than ban the use of Wikipedia as a reference source, why not educate students on evaluating its content? Students can learn the process of knowledge creation through a tool like Wikipedia. They can be taught to distinguish fact from opinion, to identify bias, to contrast competing perspectives. Learning to mine the best of Wikipedia's collective wisdom will better prepare students to critically evaluate all information. I prefer to think of Wikipedia not as a flawed information resource, but as a learning opportunity for information literacy.
Works Cited:
Colbert, S. (2006, July 31). The word: Wikiality [Video]. Retrieved January 9, 2010 from http://www.colbertnation.com/the-colbert-report-videos/72347/july-31-2006/the-word---wikiality
Crovitz, D., & Smoot, W. S. (2009). Wikipedia: Friend, not foe. English Journal. 98 (3), 91-97.
Virginia Tech massacre. (n.d.). In Wikipedia. Retrieved January 19, 2010 from http://en.wikipedia.org/wiki/Virginia_Tech_massacre